Shipping Methods: Thailand shipping will be via either Grab Express or Kerry Express. International shipping will be either standard registered post or expedited registered post.
Delivery Times: The design and production time begins upon purchase and delivery is between 2-3 weeks within Thailand*. Grab Express and Kerry Express will deliver same day or next day once receiving the product.
International shipping adds approximately 7 days to this process.
*These timelines are for customized jewelry pieces, off the shelf pieces will be delivered within 2/3 days within Thailand and 7 days internationally.
Processing Time: Names in silver, gold plated, rose gold plated, 9k yellow gold or 18K yellow gold take approximately 2 weeks to make. This includes the design, wax molding, casting and finishing (polishing) before it is packed for shipping.
Free Shipping: Within Thailand. International shipping has a cost of 300 Thai Baht.
Tracking Orders: You will be notified when the product is being shipped by email and supplied a link or tracking number to follow your order.
Delivery Issues: If there are any delivery issues or delays, please call customer support on +66 82 574 1110.
Returns and Exchanges: All of our pieces are non-refundable.
